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MERIDIANAIR

FAQ · plain English

Everything people ask before they book.

If your question isn't here, the 24/7 line reaches a human dispatcher, not a phone tree.

01Do you really do same-day service in summer?

Yes — it's a written guarantee for cooling emergencies called in before 2 p.m., and we hit it for the vast majority of after-2 calls too. We staff summer with all 9 technicians on rotating extended shifts and keep trucks stocked for first-visit fixes. Care Plan members get priority in the queue.

02What does the $89 diagnostic include?

A full instrument workup, not a look-and-quote: static pressure, temperature split, superheat/subcool refrigerant readings, capacitor and contactor tests under load, and an electrical inspection — with every number written down and photos of what we find. The $89 applies in full to any repair you approve.

03What is a Manual J load calculation and do I really need one?

It's the ACCA-standard room-by-room model of your home's actual heat gain — window orientation, insulation, infiltration, the works. It's how you size equipment with engineering instead of folklore. At Meridian it's free with every replacement quote and we won't sell you a system without one. Oversized equipment is the most common, most expensive mistake in Vegas HVAC.

04Are your technicians employees or subcontractors?

Employees — all 9, NATE-certified, EPA 608 certified, background-checked, in marked trucks and uniforms. They're paid salary, not sales commission, which is why our diagnostic reports read like data sheets instead of pitch decks.

05How much should I budget for a new AC in Las Vegas?

Typical installed range for valley homes: $6,400–$12,500 for cooling systems, $5,900+ for heat pumps, depending on size and efficiency tier. Every quote is a fixed installed price with permit, haul-away, and commissioning included. 0% financing for 18 months is available on approved credit.

06What's the ±2° balance guarantee?

On every install and duct-balancing job we guarantee, in writing, that every regularly used room will hold within 2° of the thermostat setpoint under normal conditions. If a room misses, we come back and fix it at no charge — dampers, duct changes, whatever the fix requires. It's on the contract, not just the website.

07Do you charge extra for nights, weekends, or holidays?

Saturday is a regular business day — no surcharge. Overnight emergency calls (after 8 p.m.) carry a $59 after-hours fee that we state on the phone before dispatching. Care Plan members never pay after-hours fees, any hour, any holiday.

08Can you service my system if another company installed it?

Of course. Most of our customers came to us with existing equipment. We repair and maintain every major brand, and if your unit is still under manufacturer parts warranty, we check and use it — even when the original installer is out of the picture.

09Do you handle permits and HOA approvals?

Yes, both. Clark County or city mechanical permits are pulled on every changeout (an unpermitted install can bite you at home sale). In HOA communities — Summerlin design review, Anthem, GVR — we prepare the placement and screening paperwork and have a clean track record getting it through.

10What financing do you offer?

0% APR for 18 months on approved credit through our lending partner, and longer 60–120 month terms at standard rates for bigger projects. Applying takes about five minutes and a soft pull for pre-qualification. We'll also file any NV Energy rebate your equipment qualifies for.

Still wondering something?

Call (702) 555-0164 — a person answers, 24/7.

Dispatch is open

112° doesn't wait. Neither do we.

Same-day service across the Las Vegas valley. Diagnosed with instruments, quoted flat-rate, verified with numbers on your invoice.

Call 24/7Book same-day